• Refund Eligibility

Refunds are applicable when:
– Return request is approved
– Order is cancelled before dispatch
– Item is unavailable after payment

  • Refund Mode & Time

– Refunds are processed to the original payment method
– Timeline: 5–10 working days depending on bank/payment gateway

  • Partial Refunds

– Partial refunds may apply for missing or damaged items in multi-item orders.

  • COD Orders

– Refunds for COD orders may be processed via bank transfer or wallet, as applicable.

  • Final Decision

Grocifu reserves the right to accept or reject refund requests based on verification.

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